Leveraging Groups to Build Communities
I've been thinking about communities and how to build communities as a marketer recently. I'm still mulling, but it seems to me that the easiest way to build a community is to leverage already existing groups.
In this post, a group is a collection of people with common interests who are not connected to each other. A community is a more organized and aware group of people. They feel a connection that differentiates them in a significant way from the rest of the population.
(To take a frivolous example, I've recently been reading Shakespeare plays. I don't know anyone else who reads Shakespeare plays recreationally, but I'm willing to bet there are others out there. So I am part of a group that reads Shakespeare plays recreationally. In order for a community to form I'd have to find other people with this same interest and behavior pattern, and feel that we had a connection.)
It seems to me that the easiest way to set up a community as a marketer is to find a sentiment that is already in the population that can be tapped into. People think in terms of groups and other people that they can relate to. So a product that seems to relate naturally to the group can serve as a focal point for a community.
(To carry on the example above, a book publisher could produce special Shakespeare plays for the recreational reader, as well as provide ways to connect readers. A motivated publisher could host speakers to talk about Shakespeare and set up events where people could form connections with each other. The goal, of course, would be to grow the readership, generate loyalty and sell more books.)
Trying to force a community to form around a product is often going to be a losing proposition. But tapping into a group of people with common interests and pitching the product so it meshes well with that group has great potential.

Comments (2)
How do you think that this changes when trying to build online communities? The "product" in an online community is the community itself. For example, say that I am launching Shakespeareville, a social networking site for Shakespeare readers, how can I get a community to form around the product when the product itself is a community?
Posted by JuliaKM | January 18, 2008 3:25 AM
Posted on January 18, 2008 03:25
It sounds like you're asking how do you move people from being participants in an online discussion, to feeling that they're part of a real community with common interests.
One tactic would be to find what the audience most strongly identified with and wanted to present to the world. Self-identification that can be translated into status would be the goal. (How strongly tech people, especially designers, felt about Apple and how they liked to communicate that strong feeling is the real world example I have in mind here.)
Of course, some of the tactics in the post for the publisher would also work here, as would things like setting up small group meetings. (Because meeting others face to face is a powerful way to generate a sense of community and shared cause.)
But this is going to become a post in and of itself... Did you have any thoughts on how this could be accomplished?
Posted by Tabitha | January 20, 2008 5:58 PM
Posted on January 20, 2008 17:58