I've been very busy just recently, but I did get to spend this evening catching up on some reading.

A post on Seth Godin's blog caught my eye. To sum up the moral, once you put it on the internet, prepare for it to be there for a long time. (Also a good moral for those of us who blog.)

I also enjoyed Neuromarketing's piece on how to really upset a customer.

And finally, I found this a little hard to believe over at MarketingSherpa, but it could also be included in the "how to really upset a customer" file.